Refund policy

Return & Refund Policy

At Babysleepy, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return within 30 days of delivery.

Eligibility

  • Item must be unused, in original condition, and in original packaging.
  • Proof of purchase (order number or receipt) is required.
  • Certain items (final sale, hygiene products, custom orders) may be non-returnable — noted on the product page.

Process

  1. Contact us at info@babysleepy.nl with your order number and reason for return.
  2. We will provide return instructions and an address if approved.
  3. Once received and inspected, we will notify you of approval/rejection.

Refunds

  • Approved refunds are issued to the original payment method within 5–10 business days.
  • Original shipping costs are non-refundable unless the return is due to our error (wrong/defective item).

Exchanges

  • We only replace items if they are defective or damaged. Contact us for exchange.

Late or Missing Refunds

  • Check your bank/card statement, then contact your card provider — processing time is often required.
  • If still not received, contact us at info@babysleepy.nl.

Contact Babysleepy, Oranjeboomstraat 254a, Rotterdam, Zuid-Holland 3071BM, Netherlands Email: info@babysleepy.nl | Phone: +31 6 87861185